I-Valued Neutrosophic AHP:An Application To Assess Airline Service Quality After Covid-19 Pandemy

TAŞ K., TAŞ A., Isin F. B.

Neutrosophic Sets and Systems, cilt.49, ss.424-437, 2022 (Scopus) identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 49
  • Basım Tarihi: 2022
  • Dergi Adı: Neutrosophic Sets and Systems
  • Derginin Tarandığı İndeksler: Scopus, Academic Search Premier, Fuente Academica Plus, Compendex, Directory of Open Access Journals
  • Sayfa Sayıları: ss.424-437
  • Anahtar Kelimeler: airline, Covid 19 pandemy, Euclidean tangent combine similarity, hygiene, Interval valued neutrosophic AHP, pandemy
  • Uşak Üniversitesi Adresli: Evet

Özet

This study proposes the I-valued Neutrosophic AHP technique to evaluate airline service quality by determining importance priorities for passengers and generating recommendations to managers to allocate the most appropriate resource for increasing service quality and customer satisfaction. We also provide a list of what airline managers need to improve in resource allocation to increase service quality by taking customer satisfaction into account. This technique can be adapted for any industry where service quality depends on multiple attributes.