DUĞAN, Ö. Examining E-Complaints against Airline Companies in Terms of Public Relations. 2019. In Public Relations In The Networked Publics , eter Lang GmbH Internationaler Verlag der Wissenschaften Berlin 2019, Berlin, 107-131.

DUĞAN, Ö., (2019). Examining E-Complaints against Airline Companies in Terms of Public Relations. Public Relations In The Networked Publics (pp.107-131), Berlin: eter Lang GmbH Internationaler Verlag der Wissenschaften Berlin 2019.

DUĞAN, ÖZLEM. "Examining E-Complaints against Airline Companies in Terms of Public Relations." In Public Relations In The Networked Publics , 107-131. Berlin: eter Lang GmbH Internationaler Verlag der Wissenschaften Berlin 2019, 2019

DUĞAN, ÖZLEM. "Examining E-Complaints against Airline Companies in Terms of Public Relations." Public Relations In The Networked Publics , eter Lang GmbH Internationaler Verlag der Wissenschaften Berlin 2019, 2019, pp.107-131.

DUĞAN, Ö. (2019) "Examining E-Complaints against Airline Companies in Terms of Public Relations", Public Relations In The Networked Publics . Berlin: eter Lang GmbH Internationaler Verlag der Wissenschaften Berlin 2019.

@bookchapter{bookchapter, author ={ÖZLEM DUĞAN}, chaptertitle={Examining E-Complaints against Airline Companies in Terms of Public Relations}, booktitle={ Public Relations In The Networked Publics}, publisher={eter Lang GmbH Internationaler Verlag der Wissenschaften Berlin 2019}, city={Berlin},year={2019} }